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Organization: Canada. Immigration, Refugees and Citizenship Canada - Citizenship and Immigration Centre  
Toll-Free: General Information 1-888-242-2100
Teletype: 1-888-576-8502
Regional Office
55 St Clair Ave E, Ste 200
Toronto, ON
M4T 1L8
Hours: Call Centre -- staffed Mon-Fri 8 am-4 pm * automated information and to check application status Mon-Sun 24 hours
Service Description: Information, application forms and assistance on citizenship and immigration programs, including Permanent Resident Card

Administers Interim Federal Health Program -- ensures health services for refugees, protected persons and refugee claimants not yet covered by provincial health care

Report suspected citizenship fraud -- call the General Information number and follow the options, or email

Report suspicious immigration activity -- call the Canada Border Services Agency Border Watch Toll-free Line at 1-888-502-9060

Refugee claims -- forms available on website must be completed and taken in person to 5343 Dundas St W, Monday-Friday 8 am-4 pm

For any application, appointments may be offered at 55 St Clair Ave E, Ste 200, Toronto or at 200 Town Centre Court, Ste 370, Scarborough, or at 5343 Dundas St W, Ste 105, Etobicoke

Fees: Vary for different services * online payment available for some services
Application: No walk-in service * call, write or visit website for application kits and instructions * completed forms should be mailed to the address listed on the kit * status of filed application available via website
Languages: English ; French
Area(s) Served:
Bolton Caledon, Bramalea, Brampton, Burlington, Dufferin, Durham North East, Durham West, East York, Etobicoke, Halton Hills, Milton, North Etobicoke, Malton, West Woodbridge, North West Mississauga, North York, Oakville, Scarborough, Scarborough North, Scarborough South, South Etobicoke, South West Mississauga, Toronto, Wellington, York - Toronto, York Region  
See Also: Government Services - Information
Immigrant, Newcomer and Refugee Services

This information was last completely updated on June 1, 2017

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