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Organization: Toronto. Employment and Social Services - Ontario Works  
Phone Numbers: General Inquiry 416-392-8623 * Application Centre 416-338-8888
Toll-Free: Interactive Voice Response (IVR) 1-800-808-2268
Teletype: 416-392-2823
Fax: 416-392-4214
55 John St, Stn 1123, 12th Fl
Toronto, ON
M5V 3C6
Metro Hall
55 John St, 12th Fl
Intersection: University Ave and King St W
Hours: Mon-Fri 8:30 am-4:30 pm
Executives: Patricia Walcott - General Manager
Service Description: Client Services and Information Unit 416-338-8888, option 3, then option 7 -- information on Ontario Works, including legislation and procedures * assistance with resolution of issues between OW clients and staff

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm -- automated information, payment details, file status * service not available to TTY users

City Services Benefit Card -- payment method for Ontario Works clients who do not have bank accounts * customer care Mon-Sun 24 hours at 647-727-3019 or online at * Note: City Services Benefit Card will be replaced by RBC Right Pay card in 2017 -- Right Pay cardholder support at 1-855-232-0675, TTY 1-800-833-1213,

Financial Assistance
Monthly allowance based on family size, housing costs and income * prescription drug coverage under the Ontario Drug Benefit Program * health benefits including medical supplies, sensory and mobility aids, medical transportation * discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials

Housing Stabilization Fund -- help with rent and energy arrears, rent deposit, moving costs and essential furniture * Employment Start-Up Benefit -- covers costs related to starting a job or work placement * Families with Children -- newborn child allowance, child care start-up costs, basic dental care for children

Social Supports
Referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities * help in pursuing child or spousal support

Employment Assistance -- clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Employment Centre -- walk-in job search centre * access to computers, Internet, social media, laser printer, scanner, photocopier, telephone * career planning * workshops * assistance with resumes and interview skills * resource materials, job banks, labour market information * referrals for education and upgrading, work and volunteer placements, self-employment and entrepreneurship

Learning, Earning and Parenting (LEAP) -- helps young parents finish high school, improve parenting skills, locate and maintain employment

Employer Hotline 416-397-JOBS (5627) -- for employers to post jobs

Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance

Fees: None
Application: Apply online or call the Application line serving specific postal code -- see separate listings or online office locator * homeless people can go to any OW office or call the application centre at 416-397-0330 * toll free from pay phone 1-888-465-4478
Eligibility - Population(s) Served: Toronto residents 18 years and older in financial need, determined by a review of income, assets and living expenses * youth 16-17 years may be eligible * people not eligible for social assistance benefits may qualify for one-time help with medical costs * Learning, Earning and Parenting (LEAP) -- parents 16-25 years * Employment Centre -- open to all Toronto residents
Languages: English ; French
Area(s) Served:
See Also: Employment Assistance
Financial Assistance
Financial Assistance for People with Disabilities

This information was last completely updated on April 25, 2017

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