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Organization: CultureLink Settlement and Community Services  
Phone Numbers: 416-588-6288
Fax: 416-588-2435
The Crossways Mall
2340 Dundas St W, Suite 301
Toronto, ON
M6P 4A9
Intersection: Dundas St W and Bloor St W
Accessibility Notes: underground parking
Hours: Mon-Fri 9 am-5 pm * some evening programs, including Community Connections Mentorship Program orientation and training
Executives: Ibrahim Absiye - Executive Director
416-588-6288 ext 202
Raj Chakrawarti - Financial Manager
416-588-6288 ext 214
Contacts: Claudia Rivera - Executive Assistant
416-588-6288 ext 201
Tanya Safronova - Reception / Central Intake
416-588-6288 ext 200
Service Description: Settlement services including orientation, information and referral, counselling and support

Settlement Workers in Schools (SWIS) -- outreach program based in elementary and secondary schools from mid-August to end of June, and social service agencies from July to mid-August * individualized action plan, settlement information and referral, group activities, leadership education

Community Connections Mentorship Program (CCMP) -- 4-6 month one-to-one befriending program for newcomers based on gender, age and residential location * group activities for newly arrived immigrants and refugees to help orient them to their new community and establish social and professional networks * trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development * IT Security Bridge Training for internationally trained professionals with information technology background to prepare for jobs with CISSP (Certified Information Systems Security Professional) training, mentoring, networking, and help with resumes and interview preparation

Labour Market Assistance Program -- for newcomers and internationally trained professionals * personalized job search plan, labour market information, resume preparation, networking, interview preparation

Occupation-specific Language Training (OSLT) -- workplace communication training in the fields of Hospitality and Child Care

Newcomer Settlement Services (NSP) -- employment support services * one-to-one settlement counselling and referrals * form filling including applications for asylum * orientation sessions * culturally sensitive services for the Roma community * programs focused on Syrian or Arabic-speaking refugees including English conversation groups, Nai Choir for children 6-11 years

Library Settlement Partnership (LSP) -- newcomer outreach at the Mimico, Eatonville and Lillian H Smith branches of Toronto Public Library * workshops, one-to-one counselling, settlement referrals * English Conversation Club

Sustainable Communities, Green Settlement programs -- help newcomers to make environmental and healthy choices * Bike Host matches volunteer mentors with newcomers to encourage cycling * Fun and safe Bike to School * in partnership with Cycle Toronto

Newcomer Seniors Centre -- educational workshops, physical and mental exercises, recreation

Application: Call for appointment
Eligibility - Population(s) Served: New immigrants and refugees, including Roma community * Community Connections Mentorship Program -- newcomers 19 years or older, requires immigration papers or Permanent Resident card * specific programs for youth and seniors with a focus on age or language groups
Languages: English ; French ; American Sign Language (ASL) ; Arabic ; Bengali ; Bhojpuri ; Chinese (Cantonese) ; Chinese (Mandarin) ; Czech ; Farsi ; Filipino ; Hindi ; Hungarian ; Italian ; Pashto ; Polish ; Portuguese ; Punjabi ; Russian ; Sinhala ; Slovak ; Somali ; Spanish ; Tamil ; Tibetan ; Urdu
Area(s) Served:
Durham West, East York, Etobicoke, North Etobicoke, Malton, West Woodbridge, North York, Scarborough, Scarborough North, Scarborough South, South Etobicoke, Toronto, York - Toronto  
See Also: Fitness, Recreational and Social Programs for Seniors
Immigrant, Newcomer and Refugee Services
Lesbian, Gay, Bisexual, Transgender, Two Spirited, Queer (LGBTQ+)

This information was last completely updated on February 9, 2018

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