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Organization: Polycultural Immigrant and Community Services - Etobicoke Central  
Phone Numbers: 416-233-0055
Toll-Free: 1-844-493-5839
Fax: 416-233-5141
3363 Bloor St W
Toronto, ON
M8X 1G2
Intersection: Islington Ave and Bloor St W
Hours: Mon-Fri 8:30 am-5 pm * LINC classes Mon-Thu evenings
Executives: Marwan Ismail - Executive Director
Jeff Costa - Board President
Contacts: Vesna Kacanski - Administrative Assistant / Intake Worker
Nadia Sokan - Programs Manager
Service Description: Settlement Services
  • orientation, information, assessment and referral
  • case management for high need clients
  • supportive counselling for youth, families and women
  • employment and educational counselling
  • commissioner for taking affidavits
  • group sessions on housing, education, health care, social assistance, legal assistance, immigration, citizenship, professional licensing and job search

Newcomer Resource Centre -- access to computers, Internet, fax, photocopier * assistance with Internet search, letters preparation, completing on-line applications * Newcomer Clubs, Support Group for Newcomers -- weekly group meetings for youth, seniors and other newcomers * Community Connections Mentorship Program (formerly HOST Program) -- group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks * trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry * full time and evening classes available * childminding for children 19 months-5 years while parents attend classes

LINC for Employment -- develop language skills needed for job search and participation in the work environment * resume writing and mock interviews * work placement or mentorship opportunities offered in partnership with JobStart (see separate listing) * childminding

Excelling in Customer Service -- for women who are Ontario Works recipients * basic computer skills training * training in food and beverage services leading to a certificate

Career Exploration & Employment Assistance Program -- for Ontario Works recipients with an extended history of unemployment and facing multiple barriers to employment * pre-employment career exploration and training in essential skills * 6 months support post-program and post-hiring

Crisis Counselling -- for children, youth, adults or families experiencing a crisis situation related to adjusting to life in Canada, mental health, intimate partner violence, substance misuse, trauma, interpersonal problems, parenting or other situation * call 416-233-0055 ext 1237

Women's Support Groups and Social Clubs -- activity and language-based clubs for women

Senior Drop-In Centre -- promotes social inclusion of seniors * free computer use

Administration Office -- 17 Four Season Place, Suite 102, Toronto * also Mississauga office 905-403-8860

Application: Varies for different services -- call for information
Eligibility - Population(s) Served: Permanent residents, refugee claimants, Convention refugees, and first generation Canadians
Languages: English ; French ; Arabic ; Croatian ; Polish ; Romanian ; Russian ; Serbian
Language Note: ask for Manar Abbas
Area(s) Served:
Durham West, East York, Etobicoke, North Etobicoke, Malton, West Woodbridge, North York, Scarborough, Scarborough North, Scarborough South, South Etobicoke, Toronto, York - Toronto  
See Also: Domestic Violence and Sexual Assault
Employment Assistance
English/French as a Second Language (ESL/FSL) Training Programs
Immigrant, Newcomer and Refugee Services
Intimate Partner Violence Counselling
Translation and Interpretation Services

This information was last completely updated on April 7, 2017

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